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0800 724 376 for fast, reliable and high-quality repairs and support

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Remote Online Technician Support

Pro-active monitoring with full IT system and computer support

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Get answers and solutions - delivered remotely - and cost effectively. 

Remote IT and computer support throughout NZ!

We live in a wonderful age of high speed internet - and with it - a number of technologies which enable us to deliver services remotely - including Remote Tech Support for one off, and ongoing customers.

Without needing to drop off or have someone visit - with your permission - we can access devices and perform complicated analysis and repair on systems from across the world - with nothing more than an internet connection required.

Call us today, 0800 PC HEROES, or fill out our online enquiry form to get setup for Remote Tech Support based in Hamilton.

Stop  IT problems before they damage your business productivity 

We also offer a service called pro-active monitoring service which is a great value package for businesses that need to stay focused on what they do best.

IT issues can be observed in your devices 'vital signs' - before it actually presents as a physical problem. This means that our pro-active services can help stay ahead of ICT issues - before they affect productivity.

Our pro-active monitoring services provides powerful information for businesses and can proactively detect many issues before they start to affect your bottom line.

Our plans involve a 24 hour data recording system - which monitors and alerts engineers of prioritised issues which may be arising within your ICT infrastructure.

Additionally we perform regularly scheduled maintenance via Remote Support - to ensure your critical hardware is performing at its peak.

No matter where you are in New Zealand our online remote computer technician support can help your business run more efficiently. Give us a call on 0800 724 376 to find out more.

Key Features of Remote Monitoring

  • Pro-active problem detection - our software monitors your workstation and/or server at all times (when online) and watches for bottlenecks, suspicious activity, service errors and potential overloads.
  • Cost Effective for small to large businesses. Far more so than a 'drifting' IT budget - which results in lost staff productivity while critical issues go un-noticed and result in unproductive staff hours.
  • Skilled and Professional engineering level support in New Zealand. Our Remote Head Quarters is located in Hamilton with engineers available around the North Island.

* Remote monitoring and support is only online when both representative at PC Heroes and the Customer is on the internet and available.

PC Heroes Remote Tech Support

Real Google Reviews

  • Wonderful! Took only 2 days to repair my laptop, and had it back in perfect condition! Fast, efficient, and great customer service. Would highly recommend. Went above and beyond with my laptop too, even cleaning it - looked brand new! Also was given 2 year warranty, and remote service for if anything else went wrong. Felt very looked after.

    Katie Bowden

  • Barry and Danie are Fantastic to deal with. PC Heroes is a great company, they understand inexperience and nothing is to much trouble for them. They have been excellent for our company. Thanks Guys.

    Christy Ellynby, Thermal Protection Services

  • I never leave reviews, but we left our laptop here with a broken fan.. And it came back better than ever.. All the little glitches that we had learnt to live with were all gone, it's like we have a brand new computer, way above and beyond what we expected, highly recommended these guys.. Thanks Heaps

    Kent Houghton

  • Greenland Valuers have enjoyed professional services to our company with the introduction of security for all our data and also provide a very responsive service when we need them to fix the occasional outages that occur. The staff are particularly friendly with some great innovations to our networks which span across 4 offices and contract valuers working from remote locations. We would strongly recommend that you ring them for all your computer needs and cell phone repairs too.

    Geoff Green, Greenland Valuers

  • PC Heroes has supported my business for many years now, with great service, very good pricing, and really nice people to deal with. I highly recommend them for any computer repairs or IT support.

    Corey Hinde, Fastmoney Loans

  • Fantastic service helpful and advise with information along the way have used them for years and wouldn't even think of going elsewhere.try them you wont be disappointed.

    Scott Houghton

Our Associations

We Work With

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We look after customers around the Waikato and Bay of Plenty, including...

Hamilton, Tauranga, Te Puna, Pyes Pa, Te Puke, Cambridge, Te Awamutu, Taupo, Tokoroa, Raglan, Matamata, Huntly, Morrinsville, Te Kuiti, Otorohanga, Ngaruawahia, Putaruru, Claudelands, Maeroa, Frankton, Dinsdale, Melville, Fitzroy, Deanwell, Glenview, Hillcrest, Silverdale, Fairview Downs, Fairfield, Nawton, Rotokauri, Beerescourt, Enderly, Chartwell, Queenwood, Te Rapa, Pukete, Flagstaff, Rototuna.

PC Heroes - Hamilton and Tauranga

Chartwell, Hamilton: 4/9 Lynden Court, Chartwell, Hamilton
Hamilton CBD: 145 London Street, Hamilton
Tauranga: 177 Eleventh Avenue, Tauranga


F: 0800 724 376
E: [email protected]


Open Hours:

Monday to Friday: 8:30am to 5:30pm
Saturday: 10:00am to 2:00pm
Sunday: Closed

Call 07 853 8985