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0800 724 376 for fast, reliable and guaranteed it support

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Remote Online Technician Support

Pro-active monitoring with full IT system and computer support

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Get answers and solutions - delivered remotely - and cost effectively. 

Remote IT and computer support throughout NZ!

We live in a wonderful age of high speed internet - and with it - a number of technologies which enable us to deliver services remotely - including Remote Tech Support for one off, and ongoing customers.

Without needing to drop off or have someone visit - with your permission - we can access devices and perform complicated analysis and repair on systems from across the world - with nothing more than an internet connection required.

Call us today, 0800 PC HEROES, or fill out our online enquiry form to get setup for Remote Tech Support based in Hamilton.

Stop  IT problems before they damage your business productivity 

We also offer a service called pro-active monitoring service which is a great value package for businesses that need to stay focused on what they do best.

IT issues can be observed in your devices 'vital signs' - before it actually presents as a physical problem. This means that our pro-active services can help stay ahead of ICT issues - before they affect productivity.

Our pro-active monitoring services provides powerful information for businesses and can proactively detect many issues before they start to affect your bottom line.

Our plans involve a 24 hour data recording system - which monitors and alerts engineers of prioritised issues which may be arising within your ICT infrastructure.

Additionally we perform regularly scheduled maintenance via Remote Support - to ensure your critical hardware is performing at its peak.

No matter where you are in New Zealand our online remote computer technician support can help your business run more efficiently. Give us a call on 0800 724 376 to find out more.

Key Features of Remote Monitoring

  • Pro-active problem detection - our software monitors your workstation and/or server at all times (when online) and watches for bottlenecks, suspicious activity, service errors and potential overloads.
  • Cost Effective for small to large businesses. Far more so than a 'drifting' IT budget - which results in lost staff productivity while critical issues go un-noticed and result in unproductive staff hours.
  • Skilled and Professional engineering level support in New Zealand. Our Remote Head Quarters is located in Hamilton with engineers available around the North Island.

* Remote monitoring and support is only online when both representative at PC Heroes and the Customer is on the internet and available.

PC Heroes Remote Tech Support

Why PC Heroes?

  • Kiwi Owned and Operated - over 10 years in the Mighty Waikato.
  • 10,000+ Happy Customers - and growing.
  • Plain English solutions - no matter how complex the job.
  • Service Oriented - our purpose built lab focuses on "The Science" - not sales.
  • Ministry of Justice PSPLA Licenced and Certified Operator.
  • Trusted by most NZ Insurers - recommended by NZ Insurance companies.
  • Remote IT Support services to Large and Small business around the Waikato and beyond.
  • Workmanship Guarantee of 12-36 Months on all New Parts and services Supplied^.


Real Customer Feedback

Wonderful! Took only 2 days to repair my laptop, and had it back in perfect condition! Fast, efficient, and great customer service. Would highly recommend. Went above and beyond with my laptop too, even cleaning it - looked brand new! Also was given 2 year warranty, and remote service for if anything else went wrong. Felt very looked after.
Katie Bowden (a Real Google My Business Review)

Barry and Danie are Fantastic to deal with. PC Heroes is a great company, they understand inexperience and nothing is to much trouble for them. They have been excellent for our company. Thanks Guys.
Christy Ellynby, Thermal Protection Services (a Real Google My Business Review)

Our Associations

We Work With

We look after customers around the Waikato, including...

Hamilton, Cambridge, Te Awamutu, Taupo, Tokoroa, Raglan, Matamata, Huntly, Morrinsville, Te Kuiti, Otorohanga, Ngaruawahia, Putaruru, Claudelands, Maeroa, Frankton, Dinsdale, Melville, Fitzroy, Deanwell, Glenview, Hillcrest, Silverdale, Fairview Downs, Fairfield, Nawton, Rotokauri, Beerescourt, Enderly, Chartwell, Queenwood, Te Rapa, Pukete, Flagstaff, Rototuna.

PC Heroes

4/9 Lynden Court, Chartwell, Hamilton


P: 07 853 8985
F: 0800 724 376
E: [email protected]


Open Hours:

Monday to Friday: 8:30am to 6:00pm
Saturday: 10:00am to 2:00pm
Sunday: Closed