Remote Tech Support and Pro-Active Monitoring
Get answers and solutions - delivered remotely - and cost effectively.
We live in a wonderful age of high speed internet - and with it - a number of technologies which enables us to deliver services remotely - including Remote Tech Support to one off, and ongoing customers.
Without needing to drop off or have someone visit - with your permission - we can access devices and perform complicated analysis and repair on systems from across the world - with nothing more than an internet connection required.
Our Remote Technician Support Capabilities include;
- Pro-active problem detection - our software can monitors your workstation and/or server at all times (when online) and watches for bottlenecks, suspicious activity, service errors and potential overloads.^
- Immediate - typically we can provide immediate answers or solutions via our remote assistance tool*.
- Cost Effective for small to large businesses. Far more so than a 'drifting' IT budget - which results in lost staff productivity while critical issues go un-noticed and result in unproductive staff hours.
- Skilled and Professional engineering level support in New Zealand. Our Remote Head Quarters is located in Hamilton with engineers available around the North Island.
* Depends on workloads and resource availability. We strive to stay 50% undersubscribed so that technicians are at the ready.
^ For privacy reasons, and unless specifically requested in writing, we do not monitor things like internet history, emails, documents, photos, etc.
Call us today, 0800 PC HEROES, to get setup for Remote Tech Support in Hamilton
Optionally our Pro-Active monitoring service is a great value package for businesses that need to stay focused on what they do best.
Additionally we perform regularly scheduled maintenance via Remote Support - to ensure your critical hardware is performing at its peek.
* Remote monitoring and support is only online when both representative at PC Heroes and the Customer is on the internet and available.
Why PC Heroes?
- Kiwi Owned and Operated - over 10 years in the Mighty Waikato.
- 10,000+ Happy Customers - and growing.
- Plain English solutions - no matter how complex the job.
- Service Oriented - our purpose built lab focuses on "The Science" - not sales.
- Ministry of Justice PSPLA Licenced and Certified Operator.
- Trusted by most NZ Insurers - recommended by NZ Insurance companies.
- Remote IT Support services to Large and Small business around the Waikato and beyond.
- Workmanship Guarantee of 12-36 Months on all New Parts and services Supplied^.
Real Customer Feedback
Wonderful! Took only 2 days to repair my laptop, and had it back in perfect condition! Fast, efficient, and great customer service. Would highly recommend. Went above and beyond with my laptop too, even cleaning it - looked brand new! Also was given 2 year warranty, and remote service for if anything else went wrong. Felt very looked after.
Katie Bowden (a Real Google My Business Review)
Barry and Danie are Fantastic to deal with. PC Heroes is a great company, they understand inexperience and nothing is to much trouble for them. They have been excellent for our company. Thanks Guys.
Christy Ellynby, Thermal Protection Services (a Real Google My Business Review)