Remote Tech Support and Pro-Active Monitoring

Get answers and solutions - delivered remotely - and cost effectively.

We live in a wonderful age of high speed internet - and with it - a number of technologies which enables us to deliver services remotely - including Remote Tech Support to one off, and ongoing customers.

Without needing to drop off or have someone visit - with your permission - we can access devices and perform complicated analysis and repair on systems from across the world - with nothing more than an internet connection required.

Our Remote Technician Support Capabilities include;

• Pro-active problem detection - our software can monitors your workstation and/or server at all times (when online) and watches for bottlenecks, suspicious activity, service errors and potential overloads.^
• Immediate - typically we can provide immediate answers or solutions via our remote assistance tool*.
• Cost Effective for small to large businesses. Far more so than a 'drifting' IT budget - which results in lost staff productivity while critical issues go un-noticed and result in unproductive staff hours.
• Skilled and Professional engineering level support in New Zealand. Our Remote Head Quarters is located in Hamilton with engineers available around the North Island.

* Depends on workloads and resource availability. We strive to stay 50% undersubscribed so that technicians are at the ready.
^ For privacy reasons, and unless specifically requested in writing, we do not monitor things like internet history, emails, documents, photos, etc.